Yolanda's 100% Satisfaction Guarantee
Yolanda stands behind her promise of accurate, useful and empowering readings for you; her reputation rests on this.
If Yolanda fails on this promise she would like to be the first to know. All that she asks is that you listen to your reading regularly in accordance with the instructions she has given you. You see, sometimes it can take a little while for the brain to unlock and integrate/interpret the messages Yolanda has given you.
Please read below the conditions relating to this Guarantee for more details:
Listening to the recording of your Reading is a very important part of your investment with Yolanda. Yolanda may identify some things in your life that appear irrelevant or not make immediate sense at the time of your reading; the meaning may take a while to unfold.
It is a matter of opening our minds and our subconscious and letting the brain unlock and interpret the messages Yolanda has given you.
It is about keeping an open mind and choosing to be open to the change you want to have.
Yolanda recommends you take detailed notes as you listen daily to your full reading. Over the years, her many clients have shared that they hear different things every time they listen to their reading. As time passes they also hear and use the information more meaningfully than at their first few hearings.
Therefore, your 100% Satisfaction Guarantee comes into effect 7 weeks after your reading. And you must have listened to your full reading
- once a day for 7 consecutive days following your reading; and
- once again every week for the next 7 weeks from your appointment
If after listening to your reading in this way you see no practical or accurate value in your Reading whatsoever, please contact Yolanda and she will gladly and promptly offer you another full GOLD or SILVER complimentary reading of your choice AT NO EXPENSE TO YOU AT ALL.
Yolanda's reputation rests on her accuracy so it's important to her that you are totally satisfied with your Reading.
Refund and Cancellation policy
We are always happy to change appointment times where possible. However, if you are unable to transfer your appointment, our policy is a full refund (minus GST) with two weeks’ notice, half refund with one week’s notice. With less than one week’s notice, we are, unfortunately, unable to give you a refund.
You can contact me here if you would like to change your appointment.
Yolanda Cholmondeley-Smith will take all care and skill to act with integrity and to ensure that the information provided to you in each reading is directional, practical, affirming and totally confidential. Yolanda is not foretelling your future, as you always have complete freedom of choice in what decisions you make and how you act in the world.
For this reason Yolanda will not be liable to you if any directions or information provided in your reading prove inconsistent or if you rely on that information to your detriment. Where your reading is a business reading then the provisions of the Consumer Guarantees Act 1993 will not apply.
Yolanda has many well-known national and international clients.
Total confidentiality of any and all information shared at professional appointments is guaranteed and as such no verbal or written information is ever repeated, sold or shared socially, privately or publicly.
Privacy is important to us; therefore, we will not sell, rent, or give your name or address to anyone. And should your interest in our emails ever change, the option to unsubscribe will be available in every email newsletter we send.
All testimonials are quoted directly from Yolanda’s clients. No information is ever disclosed unless prior written permission is given to Yolanda first.
Professional values and ethics
Yolanda takes her client’s confidentiality and right to privacy and non-judgement extremely seriously. This is an extension of her professional values and ethics and is extended to every one of her clients.
We sincerely value your business, gaurantee your confidentiality and appreciate your trust,